Ongoing Support

With simplicity and flexibility, your remote camp operators will enjoy the power of a support system specifically designed for their unique requirements.

camptek support

Support and Maintenance

CampTek offers world-class support to help our clients fully leverage the value of their network. Our expert and professional technical support team is available around the clock (24 hours a day, 7 days a week) to help customers and partners quickly and easily use, manage and troubleshoot their network.

Customers can open cases by calling CampTek technical support directly. Cases are assigned immediately to technical support engineers for investigation and resolution. Resources are prioritized for maximum response for critical issues.

All incoming customer inquiries, including both technical support cases and non-technical administrative issues are answered directly by CampTek Support and handled or escalated appropriately.

camptek support2

Managed Network Services

CampTek's stable and secure network is serviced by remote monitoring, management and redundancy ensuring your remote work camp stays connected to the world.

Via the CampTek Network Operations Center, CampTek Technicians monitor and respond to network issues automatically and post – cause, resolution and time to repair. If equipment components or replacement costs are required, CampTek will issue alerts and recommend resolution next steps via email.

CampTek provides the ability to implement changes remotely and respond to equipment troubleshooting and firmware updates. Service is based on a hosted platform, allowing CampTek to configure the software and supply all supplemental software and equipment required. This enables remote configuration of any advanced application services we supply.

We take care of all the details for the remote camp operator,

giving you, and your guests, the peace of mind you need.

Here's what our clients have to say...

  • Gold Stars Clear

    I believe today, great service is the most important thing a company can offer. I can’t say enough about your guys. They have become like family and yours is a company I trust in keeping the service going for our clients. Very important! So THANK YOU!

    Anzac, AB

  • Gold Stars Clear

    "The internet, cell phone service and satellite television are the basic amenities that these oil and gas workers take for granted, and the manner in which we all respond to disruptions in service is critical. Together as a team we were able to solve this problem. Thank you for your "on the spot" attention to this matter. It is a pleasure to work with your company."

    Williston, North Dakota

  • Gold Stars Clear

    "Your team did an excellent job getting the Network finalized under a very tight schedule. If it were not for them working through the night under very cold conditions, sometimes in the mud underneath the buildings, our Grand Opening would have been delayed."

    Pecos, Texas

  • Gold Stars Clear

    "[CampTek] has done everything we have asked of you and done it well for the last four plus years."

    Fort McMurray, AB

  • Gold Stars Clear

    "Just wanted to thank your team for the excellent job in getting connectivity up and running for our server and from office workstations. When CampTek installs the permanent network infrastructure, I look forward to working with your team onsite."

    Anzac, Alberta

  • Gold Stars Clear

    "I am always blown away by how quickly CampTek responds to any issues or help we might need. Excellent support!"

    Fort McMurray, AB

  • Gold Stars Clear

    People and human nature dictate that we always get complaints but not enough positive. [We] just wanted to say thanks. It is so nice to not have the constant complaints about the Internet!

    Fort McMurray, AB